The much-maligned federal agency, which has 13,000 fewer employees than it did in 2010, won’t have the ability to handle all of the phone calls and mail it’s expected to get this tax season, according to a report last week from the national taxpayer advocate
In some cases, that conundrum will be a boon for tax preparers because more people are expected turn to professionals to complete their returns to ensure they’re accurate, according to
He said wait times previously were about three to five minutes on that hotline until about a year and a half ago, when they began to balloon.
“I don’t know what’s going to happen with the latest budget cuts to the
Each customer service call will cost the
Faced with uncertainty over the new individual health insurance requirement under the Affordable Care Act,
“People who have health insurance but don’t file the forms correctly might have to pay a penalty,’ he said. “If you don’t tell the
Because of the health care rollout, “we’ve already had new clients who have asked to come on board before tax season started,” he said.
CLEARING HEALTH CARE CONFUSION
Along with their W-2 form, new enrollees in the ACA will have to file a 1095-A with their tax return this season. And that change is expected to throw some taxpayers off-guard, said
“People will need to make sure they have health insurance and are able to acquire it if they don’t have it — either through the marketplace,
All tax professionals at
“Next year, fines will double, and for each year you don’t have health insurance they will go up,” she said.
Due to changes from the ACA, Ms.
“We’ll help anyone with questions, but the expectation that we can help everyone is not realistic,” she said, adding that she expects the firm to be busier as a result of the staffing crunch at the
“People that call up the
It’s a trend that
“If we could get another 60 to 65 clients this year, we would be happy,” he said.
“It boils down to two questions: Were you covered for the year and did you receive any subsidy from the act during the year? It’s just a matter of educating your clients,” he said. “That said, a large portion of the effect is more hype than anything else. It’s probably going to affect less than one out of five people.”
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