|Copyright:||Copyright Business Wire 2011|
|Source:||Business Wire, Inc.|
Client-service personnel drives top marks in
“Once again, The Principal® has raised the bar in terms of service provided to its clients and the corresponding impact to clients’ overall satisfaction with the company,” said
The Principal outperformed the Chatham benchmark in client loyalty with 97 percent of clients indicating they “have no plans to change the relationship” or “plan to increase their relationship.”
Overall satisfaction with personnel earned The Principal several Best in Class1 scores for attributes including knowledge of my plan, proactive approach and problem resolution. The Principal also exceeded the
- Easy to do business with
- Good value for the money
- Reduces my administrative burden
- Excellent reputation as a retirement service provider
- Offers a full range of services
- Meets my unique needs
- Committed to technology
Clients transitioning their retirement plans from other firms to The Principal also gave strong scores for satisfaction with the conversion process, exceeding the benchmark in nearly all categories. Clients most frequently cited personnel/service and communication as areas in which The Principal excelled during the transition process.
“Listening to our clients and acting on their input drives how we shape and deliver our products and services,” said
Recent initiatives driven by client feedback include enhancements to navigation, functionality and content for the secure participant website at www.principal.com and the launch of a fee-disclosure website that provides information on the new regulations.
For more news and insights from The Principal, connect with us on Twitter at http://twitter.com/ThePrincipal.
1 Best in Class as defined by
2 “The Principal Financial Group” and “The Principal” are registered service marks of
3 As of