Customers rely on Prodigal to gain insight into key customer interactions and to offload repetitive tasks from agents to AI solutions. The company’s decision engine helps clients maximize recovery rates, optimize operations, and minimize compliance risks, while coaching agents on improving customer communication. In the course of analyzing more than 15M loan accounts to date, Prodigal has helped clients increase productivity by as much as 30% and eliminate 98% of compliance mistakes, delivering a 2.5x return on investment.
“Prodigal turns interactions into insights. These standardized and structured insights flow between stakeholders like loan originators, capital providers, agencies and customers. This improves the speed and transparency of decision making; delivering a customer-first experience while decreasing cost of loan operations. Lenders lose about a third of their time to routine tasks like filling out paperwork or following up with customers after calls. Prodigal automates many of these processes, freeing up an enormous amount of time for agents to focus on the human side of their interactions with customers,” said
“Over the past 10 years, the vast majority of innovation in lending has focused on customer acquisition and underwriting, but the actual post-funding interactions with customers remain entirely manual, leading to mediocre customer experiences. We’re excited to see Prodigal automate some of these busted workflows,” said
Communicating with customers can often be sensitive, and Prodigal’s decision engine helps lenders minimize customer complaints by analyzing those communications and giving agents prompts like when to follow up with customers or how to adjust communications strategies based on customer feedback. These insights help clients break out of binary approaches of either collecting or not collecting on loans and boost partial recovery rates by ensuring that agents act in alignment with customers’ preferences.
The team at Prodigal has a deep understanding of the lending industry, having worked at
Prodigal gives lenders and collections agencies insights from customer interactions using advanced conversational AI. These insights power their operations, prompting the right actions on accounts at the right times using the right channels. Prodigal increases team productivity by over 30% by automating routine tasks. Dozens of customers, including
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